Refund Policy.
7-day guarantee. Statutory rights on top.

1. 7-day money-back guarantee (everyone)

Every paid plan includes a 7-day money-back guarantee, no questions asked. If LexVio doesn't work for you, email support@globalsynapsetech.comwithin 7 days of your first payment and we'll refund the full amount.

The 7-day window starts on the date of the first charge for that subscription (not from account creation). Refund eligibility resets if you cancel and later resubscribe to a different plan. This guarantee is voluntary and applies in addition to — never instead of — any statutory right you hold, including §2 below.

2. Statutory 14-day withdrawal (EU & UK consumers)

If you are a consumer in the European Union or the United Kingdom — an individual buying outside your trade, business or profession — you have a statutory right to withdraw from a distance contract within 14 days of the day the contract was concluded, without giving a reason.

• To exercise it, send an unequivocal statement to support@globalsynapsetech.com before the 14 days expire — a plain email saying you withdraw is enough. We will confirm receipt and refund within 14 days of your withdrawal.
• If you asked us to start the service immediately, you may still withdraw within the 14 days, but we may deduct an amount proportionate to the service already supplied; the right ends once the service has been fully performed with your prior express consent and acknowledgement.
• These rights are set by law (Directive 2011/83/EU; the UK Consumer Contracts Regulations 2013) and are not limited by anything else on this page.

3. Cancellation anytime

• You can cancel from your account settings at any time. Cancellation takes effect at the end of the current billing period — you retain access until then.
• Outside §1 and §2, we do not pro-rate refunds for mid-period cancellations.
• Annual plans cancelled within the first 7 days are refunded in full. After that, the prepaid amount is non-refundable (subject to §2 for consumers) but access continues for the full year.

4. What is refundable

• Yes: the most recent subscription charge, if claimed within 7 days (§1), or under a consumer withdrawal (§2).
• Yes: any charge resulting from a billing error on our side (duplicate charge, wrong plan billed) — at any time, no window.
• Yes: downtime exceeding the SLA in your enterprise agreement — pro-rated service credit, per that agreement.

5. What is not refundable

• Plans cancelled after the windows above (the prepaid period continues; no money-back).
• Add-on credits (extra AI scans, vault storage upgrades) that have already been consumed.
• One-off enterprise setup, onboarding, or training fees, once delivered.
• Charges resulting from a violation of our Terms of Service that led to account suspension — except where a statutory right says otherwise.

6. Currency and paperwork

Refunds are issued in US dollars — the currency we charged — to the original payment method. If your bank converted the charge into another currency, it will convert the refund back at its own rate, so the amount you see may differ slightly from the amount you paid. We issue a credit note against the corresponding commercial invoice; it is emailed within 48 hours of the refund and available under Billing → Invoices.

7. How to request a refund

• Email support@globalsynapsetech.com with the subject “Refund — [your account email]”.
• Include your registered email and (optionally) a sentence on what didn't work for you — useful feedback, but not required.
• We confirm receipt within 1 business day and process the refund within 5–10 business days. Reflection in your account depends on your bank or card issuer — typically 5–14 days, up to 21 for some issuers.

8. Chargebacks

Before initiating a chargeback with your bank, please contact us. We honour the guarantee and the statutory rights above in full, and most disputes are resolved within 48 hours. Disputed chargebacks that we can demonstrate are not legitimate may result in account suspension.

9. Contact

Refund-related questions: support@globalsynapsetech.com.