Complaints & data rights.
48-hour acknowledgement.

1. One address for all of it

Complaints, disputes and data-rights requests all start at the same place, whichever law applies to you:

The Grievance Officer role is a legal requirement of the country where our company is incorporated — but the mailbox serves every customer, and your own local rights in §4 apply regardless.

2. What you can raise

• Privacy / data rights — access, correction, erasure, restriction, portability, objection, withdrawal of consent. Self-service export and deletion live in Settings → Privacy; anything else, email us.
• Content complaints — content uploaded by another user that infringes your IP, defames you, or violates your privacy.
• Service issues — bugs, billing disputes, account access problems not resolved by support.
• Conduct complaints — harassment, abuse, or violation of our acceptable-use policy by another user.
• Refund disputes — issues not resolved through our standard Refund Policy.

3. Our SLA

• Acknowledgement — within 48 hours of receipt.
• Resolution — within 30 days of acknowledgement.
• Data-rights requests — within one month of receipt, with a written record of action taken (extendable by two further months for complex requests, and we tell you if so — GDPR Art. 12(3)).
• Urgent matters (CSAM, immediate safety threats, doxxing) — addressed within 24 hours.

When you write, include: your full name, registered email, a clear description of the issue, and any supporting evidence (screenshots, transaction IDs, dates). For complaints about specific content, include enough to identify it (URL, message ID, account name).

4. If you are not satisfied — your escalation routes

• EEA: you may lodge a complaint with the data-protection supervisory authority of your member state (the authority where you live, work, or where the alleged infringement happened — GDPR Art. 77). You do not need to complain to us first, though we would welcome the chance to fix it.
• United Kingdom: the Information Commissioner's Office — ico.org.uk/make-a-complaint.
• Switzerland: the Federal Data Protection and Information Commissioner (FDPIC).
• United States: depending on your state, your state Attorney General; and consumer-protection complaints to the FTC at reportfraud.ftc.gov.
• Elsewhere: the data-protection or privacy regulator of your own country, where it has one.
• Consumers everywhere: nothing on this page limits your right to use the courts or dispute-resolution bodies of the country where you live (Terms §13).

5. Bad-faith complaints

Knowingly false complaints may attract liability under the law that applies to you. We retain a record of complaints for audit and may share them with law enforcement under lawful process.